What is IT Service Management (ITSM)? 🤔*
Without an automated way to monitor IT services throughout their lifecycle, IT would be consigned to endless trawling through logs and jumping from system to system. Troubleshooting, latency and manual drudgery would become a way of life.

IT service management enables IT to confidently manage workflows, deliver smoother service, respond to incidents rapidly and stay on top of changes being introduced into the IT infrastructure. This, in turn, raises customer satisfaction, enhances overall visibility, reduces costs and helps to establish a platform for continual improvement.

*Key Benefits of ITSM:*

👉1. *Improved Efficiency:* Streamlines IT processes, reducing downtime and enhancing productivity.
👉2. *Better Service Delivery:* Ensures consistent and reliable IT services for users.
👉3. *Cost Reduction:* Helps in optimizing resource allocation and reducing unnecessary expenses.
👉4. *Enhanced User Satisfaction:* Provides a better experience for employees and customers by resolving issues quickly and effectively.
👉5. *Alignment with Business Goals:* Ensures that IT services support the overall objectives of the organization.


ITSM is delivered in several ways. Some systems are cloud-based and others are on-premises. There are a great many SaaS providers, too, offering ITSM.

Many ITSM tools rely on what is known as the IT Infrastructure Library, which is a framework based on best practices, guidelines and aligned processes that help organizations manage IT services in keeping with their goals and requirements. ITSM tools typically refer to the ITIL (or a similar) framework in their day-to-day actions. Whereas ITIL is a general framework for what you should do and how things are supposed to work, ITSM is the actual practice of managing IT services and operations.